The Memories Difference
The health, safety and well being of our families, guests and staff are always a top priority. As COVID-19 concerns heighten around the world we want to assure the public that from the onset of COVID-19 Memories Chapel has been in contact with or monitoring strategies, advice and suggestions reported by the National Funeral Directors Association (NFDA), Funeral Service Association of Canada (FSAC), Manitoba Health, Public Health Agency of Canada (PHAC), and other agencies around the world to ensure we are aware of, and aligned with, guidance regarding best practices.
To date there are no known cases where this virus has been transmitted from one person to another at a funeral home or from a deceased body, but this hasn’t decreased our diligence regarding COVID-19.
Memories Chapel is continuing to thoroughly disinfect our facility and vehicles using industry-approved health care grade products. In addition to the standard funeral home cleaning and disinfecting, we have taken additional measures to increase the frequency of disinfecting of all surfaces and high touch areas within the funeral home and installation of new hand sanitizing stations along with reminder notices in the washrooms about the importance of proper hygiene during these difficult times. Staff training has been provided specifically related to COVID-19 on handwashing best practices, sanitary standards, and safe work practices, reminding staff with symptoms to remain at home.
Memories Chapel wants to reassure families that we are here to assist them in caring for their loved ones and we will continue to arrange funeral services during these uncertain times. Recognizing a life that has been lost is a critical step in the grief journey.
Manitoba Health announced on Friday, March 13, 2020 to minimize prolonged, close contact between individuals and to postpone or cancel any events that have more than 50 attendees.
In consultation with various agencies and carefully considering this announcement, Memories Chapel wants to reassure families that we will continue to provide the opportunity to gather and remember a loved one and proceed with funeral services as we know this is an important step in the healing process.
With the vast majority of funerals expecting less than 250 people, we do not see this announcement affecting most services. It was also announced that this does not extend to places of worship meaning all funeral masses and funeral services at churches are able to proceed, but we will respect the discretion of each individual church. If a family is anticipating more than 50 attendees, we suggest an announcement be added to the obituary that the funeral will be held for family and close friends.
To provide Social Distancing for our Guests we have decreased the capacity of our chapel to 50%.
We have suspended any preplanning seminars and ask those who desire preplanning information to contact us directly and we can meet individually to provide this information.
Accommodating families using teleconference, video conference, email and our website for providing information and merchandise when arranging a funeral service.
It is our hope that this gives you confidence in the actions we are taking regarding COVID-19. We continue to evaluate the situation and guidelines provided by local authorities and Health Canada on a regular basis and will always act in accordance with their expert advice.
As always, it is our top priority to provide an atmosphere to provide a meaningful funeral service experience. We will take appropriate action to inform our client families and guests via our main communication channels (through www.memorieschapel.com, our social media channels and/or email) in the event that the situation changes.
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